top of page
Computadoras

FAQ

FREQUENTLY ASKED QUESTIONS

  • How do I purchase a digital product?
    You can acquire any product from our digital store by simply adding it to the cart. If you are not familiar with the process of purchasing digital products, we recommend watching our instructional video that will guide you seamlessly through this process: We are here to assist you at every step of the way. Enjoy your shopping experience!
  • What currency are the products in?
    In USD dollars.
  • What are the payment methods?
    PayPal and debit/credit card (installments).
  • Can "Kontakt Player" open Looptopus libraries?
    Yes, but unfortunately, as it is a free version from Native Instruments, when loading our libraries, a "DEMO" message will appear. The libraries can be tested and used for 15 minutes each time in demo mode, with no option to save the work. To open and fully edit each of our products without any issues, it is necessary to purchase the full version of Kontakt. More information about the free Kontakt Player product can be found here:
  • What version of Kontakt do I need to open the libraries?
    Kontakt 5.8.1 and above. Except for 'Real Zampoña,' 'Real Quena,' 'Real Charango,' 'Real Mandolina,' 'Real Guitarra Rítmica,' and 'Real Percusión Andina' as individual products, which can only be opened from version 6.3.2 onwards.
  • Why do I get the message "CONTENT MISSING" when opening the library?
    The message appears when Kontakt cannot locate the path to the audio samples. There is no issue; you just need to correctly 'route' the folders where the SAMPLES are stored. Every time you change the location of your libraries, this message may reappear. This video will be useful for correctly configuring your libraries.
  • Do Quena, Zampoña, Charango and Guitarra open in Kontakt 5?
    Yes, but only with the Andean Pack (Kontakt 5). To do so, you should purchase this pack (products not available individually for version 5). For Kontakt 5.8.1 and above. Real Percusión Andina is the only product that does not have a version for Kontakt 5.
  • Can I pay by Western Union?
    Yes, but exclusively available with the purchase of the "Andean Pack Full".
bottom of page